Shipping policy

Shipping Policy

Processing Time
Orders are typically processed within [1–3] business days of purchase. Because Dreamcupboard sources products from a mix of UK-based and international suppliers, processing times can vary slightly by item. The exact estimated delivery window is shown on each product page before checkout.

Delivery Times

  • UK-stocked items: Estimated delivery within [3–7] business days after dispatch, via [Royal Mail / Evri / DPD].
  • Internationally-sourced items: Estimated delivery within [10–20] business days after dispatch, as these ship directly from our overseas partners.

If your order contains items from both categories, they may arrive in separate parcels and at different times. You'll receive tracking information for each shipment separately.

Shipping Rates
Shipping costs are calculated at checkout based on your order size, weight, and delivery destination. [Insert flat rate, free-shipping threshold, or "calculated at checkout" as applicable, e.g. "Free UK shipping on orders over £[X]."]

Order Tracking
Once your order ships, you'll receive a confirmation email with tracking details. Please allow up to [24–48 hours] for tracking information to update after dispatch.

Customs & Import Charges
Most orders ship within the UK and are not subject to additional customs charges. For items fulfilled by our international partners, any applicable customs fees, import duties, or taxes are the responsibility of the customer and are not included in the item price or shipping cost. These charges, if any, are determined by UK customs at the time of delivery.

Delayed, Lost, or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact us at contact.dreamcupboardteam@gmail.com with your order number, and we'll investigate with the carrier on your behalf.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within [7 days] of delivery at contact.dreamcupboardteam@gmail.com with your order number and a photo of the item, and we'll arrange a replacement or refund.

Address Accuracy
Please double-check your shipping address at checkout. Dreamcupboard is not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer.

Questions
For any shipping questions, reach out to us at contact.dreamcupboardteam@gmail.com. We're happy to help.